For the continuation of our “Dropshipping Tip” segment, today we’ll be talking about Customer Service. If you are a online shopper yourself, you will know how important that actually is. If you have and issue and the seller was impolite and slow in response. You will probably not buy from that person or company again. Customer Service is one of the most important thing in getting an returning customer. Buyers will usually have a bond to the people they buy from and will naturally want to buy from the same place in the future. It’s called customer loyalty. Maybe it’s because they can’t be bother to try out something else, when they already found something that works for them or maybe it’s just human nature to bond to things we interacted with before already. Whatever it is, it exist and it’s important to keep in mind to maximize the chances of success of your dropshipping business.

As a rule of thumb, ideally you will want to respond to your customers within 24hrs or less; this will give assurance to customer that you are there to resolve their problems or concerns. If response time is too long, it may result in perception that your unprofessional company or dodging their questions. And as you know, being unprofessional leads to many other negative speculations, including scams.

Remember that if your the average dropshipper out there; you mostly likely won’t be able to offer cut-throat prices and still make a profit like those internet superstore giants out there. This is why it is vital that you pay attention to the little things including customers service to give yourself the leverage to compete. As I always say “Price isn’t everything”.